[Development potential of service sector organization through the use of information technologies]
2005
Rozite, K.
Year by year the role of the service industry in the national economy is growing. The orientation of production now is directed to delivery of service. There are many reasons for increased and differing demand for service: computerization and technological innovation, deregulation and globalization, manufacturers changing to service providers, prosperity growth of the population, socio-economic changes. The production of service can be characterized by perish ability, Uno-Actu-Princip, personalized requirements and also the customer being involved in the process of production. These uses of information technologies are important in every stage of the production process. The aim of this article is to analyse the service industry through focus on the use of information technologies, with especial focus on the tourism industry because no business is being transformed by information technologies faster than the business of travel.
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