ICT and quality management
1999
Schiefer, G.
The concept of quality management marks a major shift from traditional farm management through its emphasis on process management, process improvement, and customer links to improve customer defined quality of products and services and of process efficiency. This management concept aims at the survival and success of enterprises in sectors with competitive markets. It applies to the agri-food sector as a whole and, increasingly, to the farming sector as well. The shift in management concepts challenges traditional IT management support and requires a new view on management support needs and, consequently, on the requirements for IT management support. This paper analyses the present state of IT management support, specifies support requirements in quality management, and outlines a framework for new challenges in IT applications development.
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