Action Mechanism and Simulation Research on Collaborative Knowledge Management Capability to Innovate Smart Services of New Think Tanks

[Purpose/Significance] This study aims to analyze the mechanism of collaborative knowledge management capability on the innovation of new think tank smart services, clarify the internal driving force and main methods of providing innovative new think tank smart services, and uncover the internal role "black box" of innovation in new think tank smart services from the perspective of collaborative knowledge management, in order to enhance the innovative new think tank smart services. The contribution of the article lies in the construction of a model for understanding the role of collaborative knowledge management capability in providing the innovative new think tank smart services. The impact of collaborative knowledge management capability on the innovation of new think tank smart services is a complex dynamic process that requires continuous investment of multiple forces and energy. Through system dynamics simulation, it is possible to observe which key factors should be emphasized in long-term development, providing reference basis for organizational development. [Method/Process] This article takes knowledge ecology as the theoretical support, analyzes the composition of collaborative knowledge management capability and its mechanism of action on innovative smart services in new think tanks, and uses system dynamics methods to construct a model of the effect of collaborative knowledge management capability on innovative smart services in new think tanks. It simulates and analyzes the dynamic changes in the impact of each capability on innovative smart services, providing reference for the development of innovative smart services in new think tanks, simultaneously expanding the research perspective of new think tank smart services. [Results/Conclusions] The results show that collaborative knowledge ability, collaborative supporting ability and collaborative management ability have different effects on the smart service innovation of new think tanks, and collaborative knowledge ability is the key factor affecting the smart service innovation level of new think tanks. This article cannot cover all collaborative knowledge management capabilities in the classification of collaborative knowledge management capabilities. In the future research, it is necessary to explore their impact on the innovation of new think tank smart services from a more comprehensive and representative perspective.