The present study investigates an NF process for removal of copper and hexavalent chromium, studying the effect of pH (5, 7, 9) as well as contaminants' concentration (50, 500, 5000 µg/L) at a constant pressure of 8 bar; with the recovery rate, regulated at 75±2%. To determine the main factors, affecting the system performance, and evaluate the interaction effects among the factors, the experiment is designed via RSM Method. The chrome shows a higher rejection, compared with Copper, all over the range of investigated factors. As Copper concentration grows, Cu removal efficiency drops while, the Cr (VI) removal efficiency ascends. Also by increasing chrome concentration, the Cu removal efficiency decreases, while Cr (VI) removal efficiency increases. Results show that with an increase in pH, the Cu removal drops and Cr removal is increased. The pH is the main parameter, influencing the removal rate. It has been found that the maximum removal efficiency is up to 99% and 73% for Cr (VI) and Cu, respectively. There is an adequate agreement between real data and that obtained from the models (R2 was found to be 0.9889 and 0.9664, for Cu and Cr (VI) rejection, respectively).