The Subjective factor in decision making
1982
Burton Jr., J.T.
Three mechanisms which can be used by supervisors and managers to enhance the probability of successful decision making are discussed. The first is the Rule of No--a "no" in a situation where insufficient information is available can be more readily changed to a "yes" (if appropriate) than changing an immediate "yes" to a subsequent "no." A variation of this rule is an approach called "selective hesitancy," bidding for additional time to gather sufficient data to make the most optimum decision. A third mechanism is the use of intuitive decisions in cases where all the facts and figures seem to be "on the table." Managers should not be afraid of using these tools to improve the quality of their needed decisions. (wz)
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