Format for appraisal of network support organizations
Lalazarian, Kathy
This appraisal format has been developed by the Consultative Group to Assist the Poor (CGAP) as a guide to evaluating network support organizations (NSOs) in microfinance. Broadly speaking, an NSO is an organization whose primary function is to develop its institutional partners. NSO partners are typically microfinance institutions, banks, or other organizations that offer financial services to the poor. The NSO and its partners form what is commonly called a microfinance network. This format is an outline for gathering information and assessing NSOs. It has a number of possible applications, ranging from appraisals for funding decisions to internal NSO self-assessments. It is designed for both comprehensive appraisals as well as "mini" evaluations that use a particular section of the format to analyze a specific aspect of an NSO. For funders interested in a full appraisal, this format will help an analyst assess: (1) how well an NSO's mission fits a funder's strategic priorities, (2) the degree to which an NSO is an efficient and well-run organization, (3) the quality of NSO services and their relevance to partners, and (4) an NSO's contribution to the broader microfinance industry. The appraisal format is divided into five sections: 1. summary analysis report; 2. institutional factors; 3. NSO partners strategic plan; 4. NSO services and performance; and 5. strategic plan. Each section begins with an overview to guide an analyst through the different modules contained in the section. At the outset of each module, an analyst is instructed to describe a particular aspect of the NSO, followed by a series of evaluative questions.
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