A Exploratory Study of Performance Indicators for Corporate Education Based on Performance Management Theory
2009
Hwang, S.J., POSCO, Pohang, Republic of Korea | Kim, J.M., Seoul National University, Seoul, Republic of Korea
The purpose of this study was to explore performance indicators for corporate education based on performance management theory. Because corporate performance management is primarily focusing on achieving strategic goals of the organization, performance indicators for corporate education associated strategic goals should be developed to monitor the implementation process and measure performance. Therefore, organization for corporate education needs strategic corporate education process, and take advantage of metrics approach to use objective and comparable measures. Typical advanced performance indicators by metrics approach are ASTD metrics, human resource metrics, metrics for learning and growth perspective in BSC, and metrics in survey on korea HRD. If corporate education organization uses those metrics, trial and error to develop indicator can be minimized. To set up performance indicators available to corporate education, the performance indicators are classified as two types, which are effectiveness indicators related to achieving strategic goals and efficiency indicators related to output compared to input. Effectiveness indicators are presented by analysis of the result of previous studies in 5 areas such as improving employee competencies, leadership and development of talent, sharing organizational culture, organizational learning and knowledge sharing, and improving business performance. Meanwhile efficiency indicators are presented by analysis of the result of previous studies according to 5 areas such as educational investment, educational staff, curriculum, forms and methods of education, and evaluation for education.
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