The development of business process management in small and medium sized Romanian enterprises
2011
Tandea, M. A.
A business process is a set of coordinated tasks and activities, conducted by people and equipment that will lead to accomplishing a specific organizational goal. A business process can be elementary, like a sales person making a sales transaction, or it can be very complex. Business Process Management (BPM) is a systematic approach to improving those processes. BPM links Process Modeling, Simulation, Workflow, Enterprise Application Integration (EAI), and Business-to-Business (B2B) integration into a single standard. For the Romanian enterprises, BPM is not a new action. Many organizations have designed and managed their business processes for years and years, using a broad mixture of tools and techniques. The development of this BPM thesis provides the facts to understand and the skills to supervise and innovate at the operational and strategic levels. Particularly, it promotes business effectiveness and efficiency while striving for innovation, flexibility, and integration with technology. BPM can be easily described as an optimization process. It enables businesses to react to changing dynamic consumer, markets, and regulatory demands faster than competitors, - creating the most wanted tool: competitive advantage. The case study consists of a survey done online over 553 small and medium sized companies, and it will show that the small Romanian companies do not know what exactly BPM is (although they are using it, but not efficiently), while the medium and large enterprises drive great benefit of BPM, leading to successful organizations.
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