Human resources and optimization of evaluation processes as the basis of the quality management system
2017
Krpalek, P., University College of Business in Prague (Czech Republic) | Krpalkova Krelova, K., University of Economics, Prague (Czech Republic)
Quality in education is determined by the human factor, in particular the level of motivation of all involved and the degree of sophistication of management processes. Tertiary education in the Czech Republic has undergone a major systemic change in the approach to monitoring and evaluation of the quality of education and the associated accreditation procedures in 2016 after the adoption of the new Tertiary Education Law. Universities and colleges must establish an internal system of quality assurance and assessment of educational, creative and related activities. Thus quality management systems, which are a prerequisite for functional evaluation mechanisms, are getting more important. The authors deal with this topic in the framework of the scientific project of the Grant Agency of the Academic Alliance reg. number GA/2016/9 'Self-Evaluation Framework and Evaluation Culture as a Science-Based Foundation of Educational Communication in the Quality Management System in Terms of Professionally Oriented College' and they present basic assumptions, procedures and addressing the issue, seeking to build a modern authentic evaluation culture as the fundamental assumption for an effective and demonstrable assurance and quality management system in tertiary education. Concerning methods, the research is based on the findings of cognitive psychological theories of education (social constructivism) in combination with Access Technology Education (instructional design) and a reflection of contemporary competency models (competence-based learning and teaching) with emphasis on the elements of integration and educational communication (self-responsible learning). The result is the innovation of a self-evaluation framework and efficiency of evaluation processes in the tertiary environment, using tools based on 360° feedback, benchlearning and other modern methods.
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