Development of internet service quality assessment and monitoring methodology: Summary of the doctoral thesis

Taking the importance of the availability of the internet service and the need for an objective assessment of broadband penetration and its quality indicators into account, the aim of the Doctoral Thesis is to evaluate and propose a mechanism for monitoring broadband development and to develop a mathematically sound methodology for assessing Internet quality indicators. To achieve the objective, the following key tasks were set: 1. To assess the parameters characterising the quality of an Internet access service and to identify a set of parameters that provide comprehensive information on the level of quality of service to be provided to the end-user, as well as to assess the minimum required performance of these parameters for the use of different Internet-based services, thus allowing conclusions to be drawn on the expected quality of user experience (QoE). 2. To research the possibilities of assessing broadband evolution in different quality monitoring levels (QoS-1, QoS-2, QoS-3), to assess their main differences and to identify their applicability aspects for monitoring broadband evolution. 3. To research and evaluate the factors influencing the evaluation of the internet service and the aspects of the Internet principles that need to be taken into account in defining the functional requirements of the measurement system and in analysing and presenting the quality indicators. 4. Using mathematical calculations and experimental measurements, to define a sample of Internet geographic measurement sites to estimate broadband penetration. 5. Using mathematical calculations and experimental measurements, to develop a methodology for measuring Internet quality to reflect broadband evolution at the QoS2 level. 6. To develop an algorithm for assessing and monitoring insufficient broadband development. 7. Using mathematical calculations and experimental measurements, to determine the minimum quality parameters for adequate broadband Internet, taking into account the level of internet service quality used by the majority of consumers in the country. 8. To evaluate and develop a model for obtaining information on Internet quality indicators using data held by service providers, thus minimising the long-term involvement of human resources in the experimental evaluation, analytical processing, preparation, submission and validation of broadband development indicators. Experimental measurements, mathematical calculations, statistical data evaluation and numerical simulations have been performed in order to carry out the tasks and analyse the problems set out in the Doctoral Thesis.