To do or not to do?
1978
Zaccarelli, Herman E.
A successful foodservice operation needs management insight and compassion to foster a positive working environment. Numerous tongue-in-cheek suggestions are given about how one should not run a management operation. The tips range from finding a scapegoat to using selected phrases which are sure to confuse, belittle or embarrass the employee. One golden rule for progressive management and better customer service is included: Management should be alert to and anticipate change, create excitement among the staff, and develop motivational programs.
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