Lean Thinking and Tourism Management—An Airbnb Case Study in Douro
2023
Mota, Miguel | Carvalho, Ana | Carvalho, Milena | Fonseca, SMSR | Martins, Susana
Due to increasing globalization and competitiveness among organizations in the market, especially cultural and tourist organizations can and should adopt tools and methodologies that allow them to increase their productivity and guarantee their sustainability, in order to increase their competitive advantage over the competition. That is why Lean and Six Sigma play a key role in the management of these organizations. Thus, the objective of this article is to present a brief literature review on the topic Lean Six Sigma in tourism, with the primary objective of analyzing the importance of this concept in Airbnb in Douro–Lamego. Thus, all analyzes revealed that this topic is a very interesting subject, as it is complex and important in the performance and survival of these organizations. In short, any type of organization that is concerned with accompanying the evolution of society considered an organization more prepared for the future, guaranteeing its sustainability, thus increasing the quality of the services provided. In this way, we will be avoiding waste and creating valu
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