Lockdown measures brought about by the COVID-19 pandemic have notably shifted food purchasing behavior towards online food delivery services (OFDS). This study examined consumer satisfaction with OFDS and their relationship to food choice and frequency of use among 18-24-year-old University of the Philippines Los Baños (UPLB) students. Through a survey of 80 students who used OFDS during the pandemic, our results revealed that while price significantly influences food choice, the quality of online service (E-service quality or ESQ) results in customer satisfaction. Notably, our analysis showed a strong, positive relationship between food choice factors (i.e., mood, convenience, sensory appeal, natural content, and price) and consumer satisfaction factors (i.e., time-saving orientation (TSO), hedonic motivation (HM), price-saving orientation (PSO), convenience motivation (CM), food quality (FQ), and ESQ), which, in turn, correlated with increased usage frequency. These findings highlight the importance of a comprehensive approach in online food service offerings to enhance well-being by addressing the key factors influencing consumers’ food choices and satisfaction. Our study suggests that improving factors such as hedonic motivation could encourage frequent use of OFDS, underscoring the need for targeted strategies to cater to young adult preferences in the changing dynamics of food delivery services.

Lockdown measures brought about by the COVID-19 pandemic have notably shifted food purchasing behavior towards online food delivery services (OFDS). This study examined consumer satisfaction with OFDS and their relationship to food choice and frequency of use among 18-24-year-old University of the Philippines Los Baños (UPLB) students. Through a survey of 80 students who used OFDS during the pandemic, our results revealed that while price significantly influences food choice, the quality of online service (E-service quality or ESQ) results in customer satisfaction. Notably, our analysis showed a strong, positive relationship between food choice factors (i.e., mood, convenience, sensory appeal, natural content, and price) and consumer satisfaction factors (i.e., time-saving orientation (TSO), hedonic motivation (HM), price-saving orientation (PSO), convenience motivation (CM), food quality (FQ), and ESQ), which, in turn, correlated with increased usage frequency. These findings highlight the importance of a comprehensive approach in online food service offerings to enhance well-being by addressing the key factors influencing consumers’ food choices and satisfaction. Our study suggests that improving factors such as hedonic motivation could encourage frequent use of OFDS, underscoring the need for targeted strategies to cater to young adult preferences in the changing dynamics of food delivery services.

The drastic increased use of telenutrition during the COVID-19 pandemic allows the provision of nutrition services despite the physical restrictions. The effective implementation of any mode of healthcare delivery, including telenutrition, is heavily influenced by client acceptance. This study generally aims to analyze the acceptability of telenutrition among patients of the IHNF Nutrition Wellness Clinic. Ten (10) semi-structured interviews were conducted using the theoretical framework of acceptability from July to August 2022. Participants were purposively sampled from the patients of the clinic. The qualitative analysis revealed that the participants were highly satisfied with their telenutrition consultations and even found telenutrition an acceptable alternative to in-person visits mainly due to its thoroughness, convenience, accessibility, cost, and time efficiency. However, several participants expressed concerns about the need for a doctor’s referral to avail of the consultation and the effect of internet stability on the telenutrition consultation. Nonetheless, the high satisfaction with telenutrition driven by the patients’ positive experience outweighs the patient-expressed concerns about internet stability and access barriers associated with the patients’ recent telenutrition consultation.

The drastic increased use of telenutrition during the COVID-19 pandemic allows the provision of nutrition services despite the physical restrictions. The effective implementation of any mode of healthcare delivery, including telenutrition, is heavily influenced by client acceptance. This study generally aims to analyze the acceptability of telenutrition among patients of the IHNF Nutrition Wellness Clinic. Ten (10) semi-structured interviews were conducted using the theoretical framework of acceptability from July to August 2022. Participants were purposively sampled from the patients of the clinic. The qualitative analysis revealed that the participants were highly satisfied with their telenutrition consultations and even found telenutrition an acceptable alternative to in-person visits mainly due to its thoroughness, convenience, accessibility, cost, and time efficiency. However, several participants expressed concerns about the need for a doctor’s referral to avail of the consultation and the effect of internet stability on the telenutrition consultation. Nonetheless, the high satisfaction with telenutrition driven by the patients’ positive experience outweighs the patient-expressed concerns about internet stability and access barriers associated with the patients’ recent telenutrition consultation.