Clustering according to Inpatients' Opinion on Hospital Foodservice and Analyzing Inpatient Response to Foodservice Quality and Revisit Intention by the Cluster: In Case of S Hospital
2006
Lee, H.Y. (Sangji University, Wonju, Republic of Korea), E-mail: [email protected] | Chang, S.H. (Samsung Everland Inc., Yongin, Republic of Korea)
The purpose of this study was to analyze the relationship among inpatients' perceptions of foodservice quality, satisfaction and revisit intention. Questionnaires were hand-delivered to 350 inpatients and a total of 230 questionnaires were usable (response rate 65.7%). Statistical data analysis was completed using the SPSS Win 11.0 for descriptive analysis, independent t-test, x² test and k-means cluster analysis. The results of this study can be summarized as follows: The average score of overall importance of meal service in medical service was 4.25 out of 5.0, yet the score of overall quality of meal service and value had lower than importance score.
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