Analysis of the communication aspects of knowledge management in a national S and T institution

The study analyzed the current knowledge management (KM) landscape of the Philippine Council for Industry and Energy Research and Development (PCIERD), a national science and technology (S and T) institution under the Department of Science and Technology (DOST). A total of 58 respondents were surveyed using a semi-structured questionnaire. This was complemented with qualitative methods such as direct observation, key informant interviews and use of secondary data and literature reviews. Patterns of communication networks were determined using UCINET 6.0 for Windows software. Formal and informal communication between and among superiors, subordinates and peers were still largely interpersonal and face-to-face at PCIERD-DOST. The use of and preference for other communication methods (e.g., e-mail, telephone) indicated the need to complement interpersonal with mediated communication for KM implementation in the Council. The formal network centered on institutional authority and influence, while the knowledge network suggested a synergistic approach to accomplish programs and projects. The innovation and feedback networks indicated the openness of the management to innovation and change, which is conducive for KM. Although results indicated loose personal and social ties among employees, these networks may be potential sources of 'grapevine' S and T knowledge and information. Communication barriers varied in the degree of seriousness and how these were perceived by each subsystem in the Council. Dialogue was seen as a necessary means to expose and understand the different viewpoints of the respondents. Although there was no articulated KM framework at PCIERD-DOST, there were pockets of KM initiatives in the Council. The study recommends the promotion of a more structured use of knowledge enablers and strengthening the S and T knowledge creation, use, sharing, and re-use by improving the knowledge sharing culture in the organization.