Strengthening capacity for policy implementation : an assessment of the design and implementation of business reengineering reform in Ethiopia; technical report
2011
Mihyo, Paschal | Chanie, Paulos | Debela, Tesfaye | Hagos, Atakilit
This research assessed the design, challenges, implementation and outcomes of Business Process Reengineering (BPR) in four public organizations using questionnaires, interviews, observations and review of secondary sources. Findings pertinent to Ethiopian Revenue and Custom Authority (ERCA) and Commercial Bank of Ethiopia (CBE) show that BPR implementation has increased control in those processes where financial risks are high. All of the case-study organizations face challenges in human, technological and material capacities. The project aimed at assessing the progress made by the government of Ethiopia on its public sector reform programme.
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