Impact of competence fragmentation on employee development in public services in Latvia
2016
Zandbergs, U., Baltic Computer Academy, Ltd., Riga (Latvia) | Kazakovs, M., Baltic Computer Academy, Ltd., Riga (Latvia)
Competence management has been assigned a strategic priority in Latvia and public service organizations have started several initiatives in the field. The approaches used at the moment for the competence management require significant effort but often provide results that are not sufficiently detailed to make relevant management decisions. Description of both competences and their respective development solutions by using more detailed skills may provide organizations with an option to align the results of employee evaluation with the corresponding competence development solutions, improve the effectiveness of reducing competence gaps, and set the stage for automation of competence evaluation and development planning with the support of suitable information systems. This article shows the approach of describing and managing competences and developing a set of competence development solutions for the front desk employees at a public service organization, an application of a computerized competence evaluation test and the creation of individualized plans for competence development indicating the benefits of the approach in terms of possible savings made by the organization.
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