Expanding and Evaluating Public Satisfaction with Wildlife Governance: Insights from Deer Management in Indiana, USA
2022
Stinchcomb, Taylor R. | Ma, Zhao | Swihart, Robert K. | Caudell, Joe N.
Wildlife agencies in North America desire to incorporate broader public interests into decision-making so they can realize the principle of governing wildlife in the public trust. Public satisfaction is a key component of good governance but evaluating satisfaction with wildlife management focuses on traditional user experiences rather than perceptions of agency performance. We draw from political science, business, and conservation social science to develop a multidimensional concept of satisfaction with wildlife management that includes agency performance, service quality, trust in the managing agency, and informational trust. We use data collected from a 2021 survey of Indiana residents to analyze the social and cognitive determinants of satisfaction with white-tailed deer (Odocoileus virginianus) management. Quantile regression models revealed that respondents’ acceptability of management methods and deer-related concerns most strongly affected performance and quality components, whereas respondent characteristics mostly affected trust components of the index. Future research should associate satisfaction with key variables we did not fully capture including perceived control, psychological distance, and norms of interaction between wildlife agencies and the public. Expanding agency conceptions of public satisfaction represents a critical step toward public trust thinking and the practice of good wildlife governance in North America.
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