Impact of ISO 9001 quality management system on SMEs: The example of Georgia
2024
Agamanashvili, Ekaterine | Tsintsadze, Asie
In the current era of globalization, many companies worldwide have adopted a quality management system that is recognized internationally. The International Organization for Standardization reports that over a million organizations across 170 countries have been granted the ISO 9001 certification as proof of their compliance with the quality management system standard (ISO, 2023). However, when we examine the certification data of Georgian businesses, only 134 companies in the country (ISO Survey, 2022) have been certified with the ISO 9001. The research conducted by various scholars indicates that ISO 9001 is a critical tool for enhancing competitiveness. Obtaining the ISO certification is an effective way to increase customer trust, and satisfaction, reduce production costs, and continuously improve companies. The research aims to determine the effectiveness of the quality management system in small and medium-sized businesses in Georgia. It also highlights the benefits that service companies receive after obtaining an ISO certificate, such as increased process efficiency, improved service quality, better risk management, and a better company reputation. However, the study revealed that there is low awareness of the quality management system in Georgia, and the cost of certification is a hindrance for entrepreneurs when making a decision.
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Editeur Latvia University of Life Sciences and Technologies
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