Users’ Satisfaction on the Online Services of Benguet State University - University Library and Information Services During the Pandemic
2024
Dalilis, Diana Faith F. | Ito, Krizabbel J. | Cabbigat, Kayrelle Joy C. | Antonio, Joanne T. | Madagsen, Joan G. | Estrada, Joanna Marie M. | Paltiyan, Jewbieleyo A.
The online services of academic libraries have made the library a one-stop center for the university's teaching, learning, and research activities during the pandemic. A library is functional if it can satisfy its users' information needs. This descriptive-survey study aimed to assess users' level of satisfaction on the online library services of Benguet State University during the Pandemic. The study focused on the undergraduate students of Benguet State University, La Trinidad, Benguet. Mean, rank, and one-way analysis of variance (ANOVA) were used to treat data. Results showed that the Benguet State University-University Library and Information Services online services, which are: online reference, electronic document delivery, information dissemination through Facebook, YouTube, WordPress, Online Public Access Catalog (OPAC), and online resources met the needs and expectations of its users during the Pandemic. When grouped in terms of college, significant differences were identified between the Online Reference Service and OPAC, with a particularly high significant difference noted for the Electronic Document Delivery Service.
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