NATURE AND ROLE OF CONFLICTS IN THE MANAGEMENT OF BUSINESS ENTERPRISES
2022
Anelya Stavreva
The purpose of this article is to analyze the nature of conflict as a social phenomenon in the business organization and to reveal the factors that determine it within strategic corporate governance. From the literary analysis of the problem the following can be summarized and concluded: (1) conflict arises from the opposition of individuals or groups that oppose on the basis of difference. This difference may be based on differences in goals, ideas, and behavior in specific situations or interests. Conflict can also be dictated by the objective scarcity of resources available to the individual to solve a particular problem. The causes of conflict are numerous, but they are a “trigger” of a process that ends in a result. the conflict inevitably ends with a certain result; (2) conflicts in business organizations are inevitable, which determines two main approaches to their management – prevention and promotion. Which of the two approaches is chosen by the manager depends on the situation in which he manages; (3) Through conflicts, business organizations develop organizationally, which determines both functional and dysfunctional consequences for people in the organization.
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