Melamine in Chinese milk products and consumer confidence
2010
Qiao, Guanghua | Guo, Ting | Klein, K.K.
Chinese consumers were shocked to learn in September 2008 that melamine, a chemical used in plastics, had been found in domestic dairy products and many people, especially young children, were experiencing adverse health impacts including death. A survey of consumers in four districts of Hohhot, Inner Mongolia, near where the two largest dairy companies in China are located, was conducted in November 2008. Findings reveal that consumption of fluid milk, yogurt, milk powder and ice cream, and perceptions of the safety of these products, which had plummeted in the days following the contamination announcement, had recovered strongly by the time of the survey. High proportions of respondents expressed high or moderate levels of confidence in the domestic dairy industry and generally were satisfied with corrective and remedial actions taken by the two large Hohhot-based companies, though there was less satisfaction for actions taken by companies located in other parts of the country.
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