The use of conflict management behaviors in voluntary organizations: an exploratory study
1986
Temkin, T. | Cummings, H.W.
This study sought to determine how conflict is managed in voluntary organizations. One-hundred sixty-two subjects, randomly selected from 18 organizations with various missions, were sent a conflict situation and the Organizational Communication Conflict Instrument (OCCI). Results of a three-factor MANOVA show no significant differences in conflict management style attributed to position, sex, or tenure. Significant differences in conflict management style are attributed to content of a conflict situation. The findings are discussed in terms of implications for those working in voluntary organizations.
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