Mapping the business processes before mapping the ground : the strategic link to improve land administration
Bijan Azad
A common feature of land administration projects is significant investments in associated goods and services. In some projects, the acquisition of these goods and services become an end in themselves: aerial photos, ground survey, rehabilitation/establishment/upgrade of the geodetic and survey grid, digital photogrammetry technology, GPS, total stations, graphics software, computers, networking, etc. However, these are only a means to the much needed improvements in the security of land tenure which is usually the manifest goal of such projects. To bring more balance to this structural over-emphasis on goods and services, the key role of land administration business processes is discussed in this paper. It is argued that the adequate emphasis on business processes are needed in order to re-focus the land administration projects on their strategic mission, i.e., the improvements in production and delivery of land tenure security products and services. However, a re-focus alone is not enough, proper guidance is also required to take the next step for implementing business process improvements. Thus, a two-pronged approach is proposed. First, a method is put forward to identify core business processes as candidates for land administration investments, using process salience and worth as indicators. Second, process mapping is described as a useful tool to identify what improvements can be made to the core business processes. The two-part approach is aimed at offering essential yet practical how-to advice to implement much needed process-based improvements in land administration.
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