Quality management in higher education institutions in Latvia
2017
Stefenhagena, D., University of Latvia, Riga (Latvia) | Bariss, V., Latvia Univ. of Agriculture, Jelgava (Latvia)
The paper is part of the doctoral thesis „Implementation of Management by Objectives Approaches at the Higher Education Institutions in Latvia” in Management Science, subfield of Educational management, University of Latvia. Economic crisis, decrease of public resources, negative tendencies in demography as well as rapid globalization and increased competitiveness are the main factors which have created new challenges in higher education management. External environment changes have determined necessity to introduce management by objectives approaches in higher education institutions’ (HEI) management. HEIs’ goals, objectives and results of studies and research under new conditions can’t be reached by traditional bureaucratic management methods. The aim is to research what are the contributing factors and what are the obstacles of implementation of quality management in HEIs. Awareness of problems in quality management would lead to possible changes and institutional management improvement. Research object is quality management at the public higher education institutions in Latvia. Scientific knowledge of public management and educational management authors, reports and research by international and local higher education organizations (European University Association, higher education consulting organization “Dynamic University”, etc.) are used as theoretical basis of the paper. Results from quantitative approach (inquiry of different level university heads) are used as empirical basis. Main results of the paper: HEIs institutional management problems refer to application and implementation of all operational components of life-cycle, especially assessment and analysis of outputs and performance results and using it as a feedback in decision making. Conclusion: quality management (using EFQM Excellence model) is an efficient management by objectives approach in HEIs institutional management in case of application of all steps (operational components) of Deming’s life-cycle.
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