Dialogue is a sign of constructiveness in mediation
2020
Portere, V., Latvia Univ. of Life Sciences and Technologies, Jelgava (Latvia) | Morevs, V., Latvia Univ. of Life Sciences and Technologies, Jelgava (Latvia)
Dialogue (discourse) is the main indication leading us to the conclusion that mediation is constructive. Discourse, the main form of dialogue, allows to achieve a positive result of mediation – an agreement between the participants of the conflict, as well as to learn dialogue communication skills. The aim of this study is to determine the types of dialogue used in mediation, the usage of recognized dialogue, and to find methods for assessing the dialogue (discourse) skills that need to be taught to the participants of the conflict, as well as future mediators and to evaluate the effectiveness of mediation. The research was conducted based on the theoretical methods of analysis of modern concept of dialogue and empirical testing methods (using questionnaires) of the participants of the conflicts and future mediators. Methods of mathematical statistics were used, when processing and analysing the results of the questionnaires. As a result of this work, the types of dialogue used in mediation are identified; recommendations on the choice of components and barriers of dialogue to be considered by the mediator when training participants in the conflict and future mediators are made, as well as recommendations on assessment the effectiveness of mediation are offered.
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