On-the-job employee counseling: focus on performance
1986
Pawlik, V. | Kleiner, B.H.
Both on and off the job, employees experience a wide variety of problems affecting job performance. In most companies, it is the responsibility of managers to handle these problems through counseling. Several characteristics may indicate a need for counseling; generally a decline in job performance is the most obvious. To be effective, a manager must overcome several of the following barriers: time pressures, pity, intimidation, legal fears, lack of skills and concessions to seniority. Good communication skills must be accompanied by effective counseling strategies. Ineffective strategies, discussed in the article, are too often used. Once counseled, the employee should receive continual feedback to avoid future problems. If the open communication/feedback system fails, more structured and formal methods of counseling must be undertaken.(jd-b)
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