Digital communication in public institutions. Challenges and opportunities
2023
Istrate, George-Alexandru | Stana, Cristian
The article focuses on the use of new information and communication technologies in public institutions to simplify bureaucracy. The use of ICT (New Information and Communication Technology) is common practice to increase the efficiency and effectiveness of public organizations by improving services, providing better customer information and managing information securely. Digital communication methods are based on a network of sensors connected to a central server or database, using machine learning algorithms to classify user requests and suggest solutions. They contribute to better accessibility of public services for the underrepresented and can reduce costs.
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书目信息
出版者 Institute of Agricultural Economics, Belgrade, Serbia