This article provides an overview of issues relating to the use of knowledge by development organisations. It starts by exploring the various definitions of knowledge that exist in a world of many cultures and intellectual traditions, and the role of language. It considers their relationship with each other and with the many and varied ‘informational developments’ – information-related changes in work, culture, organisations, and technology across the world. It argues that these issues pose a number of fundamental strategic challenges to the development sector. The second part considers where, in practice, development organisations get their information and knowledge from and identifies problems with many of the channels used. Its conclusion is that most current practice consistently militates against the type of relationship and type of communication that are essential if development policy and practice is to be anything other than an imposition of external ideas, however well intentioned.

A visit to Ghana, with the hosts interested in developing leaders and the guest interested in developing countries, led to a questioning of both. Three approaches to development are discussed. The top-down government planning approach, discredited with the fall of communism, has been replaced by an outside-in ‘globalisation’ approach, which is now promoted as the way to develop an economy. But has any nation ever developed by throwing itself open to foreign companies, capital, experts and beliefs? The notable success stories, including the USA, point to a third approach, inside-up indigenous development, which has worked in concert with state intervention. Globalisation thus denies developing countries the very basis by which other countries developed. This argument is woven together with a corresponding one about the development of leaders, which must also happen indigenously, from the life experiences of individuals, not programmes that purport to create leaders. We have had enough of hubris in the name of heroic leadership, much as we have had enough of foreign experts pretending to develop the ‘developing’ countries.

Collaboration has become a watchword for development practitioners and theorists. Yet collaboration or partnerships between academics and community-based researchers and activists have often proved difficult. This is particularly true for partnerships with smaller, grassroots community researchers, who are generally less resourced than their academic partners. This paper focuses on such partnerships in gender research, with the aim of reflecting on past problems as well as successes in order to develop strategies for making such projects more truly collaborative, rather than a minefield of broken promises and unspoken (and sometimes spoken) resentments.

The authors reflect on the establishment and rapid evolution of an African electronic newsletter, Pambazuka News, an initiative rooted on the one hand in the relationship between information and communication technologies (ICTs), and (on the other hand) in the struggle against impoverishment and injustices. Among the main learning points are that electronic publishing is a long-term commitment, because of the trust established between the organisation providing the service and those using it. The immediacy of the medium enables information to move around in a range of different ways, and exerts new forms of mutual accountability. There remains, however, the critical issue of how to guarantee the resources to maintain such a service without compromising the content or diluting the purpose.

This article describes The Communication Initiative (The CI), a network of those using communication to foster economic and social change in communities around the world. Network members access information and collaborate with each other through any of three knowledge websites–one with a worldwide overview and focus, one with a focus on Latin America, and one with a focus on Africa–and their associated electronic newsletters. These online spaces are components in a broader process that the author terms ‘horizontal communication’, which is central to providing a non-judgmental, level platform for accessing the information and interactions that are important to those actually practising communication for development. Drawing on this approach, The CI has engaged 50,000-plus people from 184 countries over the past seven years; the author outlines the elements that have been central to this success.

This brief paper describes a range of facilities and new developments in Web-based and Internet services. While many of the applications are being used for publishing, dialogue, research, and feedback in development, the question still remains: how profoundly is the development of communications, and in particular the Internet, changing the international development community and the way in which it works?

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This paper considers the role of urban agriculture in addressing the practical and strategic needs of African women, and assesses the gender implications of embracing urban agriculture as a development intervention strategy. Empirical evidence from Botswana and Zimbabwe points to the multi-faceted role of urban agriculture whereby some women use this activity to support their households on a daily basis, and others use it as an avenue for social and economic empowerment over the longer term. In order to benefit rather than burden women, the promotion and support of urban agriculture must take on an emancipatory agenda, which supports individual, practical and strategic goals, and ultimately challenges the structural conditions that give rise to women's involvement in the activity in the first place.

Business Development Services (BDS) programmes have become big business for international donors and NGOs. Focusing on small enterprises in developing countries, the current BDS approach assumes that the development of commercial markets is the key to success. Yet many of these programmes continue to have a limited impact. A review of modern theories of innovation and services marketing management suggests that this may be because current BDS support practice reflects a rather limited understanding of how new markets actually develop. Drawing on the insights that these theories offer, the authors suggest that BDS practice should develop a more evolutionary approach, recognising that service innovations develop through active, on-going interaction between suppliers and customers. The article concludes with practical policy guidelines and a discussion about tools that could help BDS to adopt this more successful approach.

This article underlines the importance of grounding the analysis of humanitarian aid in an understanding of everyday practice. It presents ethnographic vignettes illustrating three aspects of aid response in Sri Lanka following the tsunami disaster in 2004. The first deals with the nature of humanitarian actors, the second explores how different kinds of politics intertwine, and the third considers humanitarian partnerships. The authors discuss the need for a shift in current academic approaches, where discussions on humanitarian aid usually start from the level of principles rather than practice. They argue that accounts of the everyday practices and dilemmas faced by NGOs help to correct blind expectations, expose uncritical admiration, and put unrealistic critiques into perspective.