Improving Fleet and Industrial Supply Center, Sigonella, Italy: Detachment Bahrain's Ship Maintenance Contracts in Southwest Asia
2011
Ryan, John M.
The project goal was to perform a comprehensive review of how to improve the overall ship repair process and identification and implementation of actions to improve performance. The major cause of the perception that FISCSI Bahrain contracting was failing in its ship repair mission was due to a lack of engagement with our internal (inter-government) and external (shipyards and alteration boat repair contractors) customers. This was in large part due to short periods of assignment overseas which resulted in vacancies in key billets and was compounded by high work volume. Four major changes to how it engages with its customers. Most of the remaining expectations of the customers were realized, at least in part, as a result of internal analysis of the contracting process and the minimization of non-value added activities. Other improvement actions were also identified and will be achieved by working with the customers to provide timely feedback regarding the quality of the ship repair package documents that originate from them. The specific improvement actions are captured in the section of the report titled, "Ship Repair Production Standards & Contracting Processes." Additional actions identified as to meet customer expectations are addressed in the section of the report titled, "Business Rules."
Mostrar más [+] Menos [-]The original document contains color images. This is an Applied Systems Design Project Requirement for the IU-UNC LogMBA Program, a two year Joint MBA program between IU Kelley School of Business and UNC Kenan-Flagler Business School. Preceeded by briefing charts.
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