A Methodological Framework for the Selection of Key Performance Indicators to Assess Smart City Solutions
2019
Komninos Angelakoglou | Nikos Nikolopoulos | Paraskevi Giourka | Inger-Lise Svensson | Panagiotis Tsarchopoulos | Athanasios Tryferidis | Dimitrios Tzovaras
Smart and sustainable cities are expected to form a cornerstone for achieving resource efficiency and sustainability worldwide. In this specific study we introduce a holistic framework for determining a repository of key performance indicators (KPIs) that are able to evaluate both business-as-usual and novel technologies and services related to smart city solutions. The framework includes six steps: (a) Clustering of the technology/service solutions into groups called Transition Tracks: (b) definition of the main groups of stakeholders: (c) definition of KPIs dimensions (or domains): (d) definition of KPIs repository per dimension: (e) definition of the scope of evaluation per KPI: and (f) threshold definition per KPI. The implementation of the proposed framework led to the development of a repository of 75 KPIs categorized in six dimensions (technical, environmental, economic, social, ICT and legal KPIs) with the corresponding levels of assessment and stakeholders&rsquo: group of interest. The proposed repository can serve as a great basis for similar projects to monitor and evaluate the performance of their solutions. Tips and guidance based on the actual implementation and lessons learned from a smart city project are provided.
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